> ## Documentation Index > Fetch the complete documentation index at: https://docs.brightdata.com/llms.txt > Use this file to discover all available pages before exploring further. # Browser extension FAQs > FAQs about the Bright Data Proxy Browser Extension (port 44445), including login issues, SSL certificate compatibility and Chrome setup steps. > [accordion] Why does the login message keeps appearing? > > Bright Data uses cookies to remember your login credentials in order to keep your user experience at its best. If you are using third-party extensions that regularly removes cookies from your device then you'll see the login message quite often. > [accordion] I upgraded to new bright data SSL certificate and extension stopped working > > The browser extension supports the new SSL certificate on port `44445`. Make sure you connect on port `44445` with `brightdata_root_ca_44445.crt`. See the [root certificate migration guide](https://docs.brightdata.com/general/account/ssl-certificate-migration.md). > [accordion] How can you avoid getting login message? > > In the top right corner you can click on "Delete Cookies". This will delete all the cookies from your device **except** Bright Data's and Google's cookies so you could keep using Bright Data with no interruptions and keep your browser extensions alive. > > ![delete-cookies.png](https://mintcdn.com/brightdata/8FBihMtdCDBVIPQS/images/scraping-automation/browser-extension/faqs/delete-cookies.png?fit=max\&auto=format\&n=8FBihMtdCDBVIPQS\&q=85\&s=2b12bd7cd72d60eb186b81f4e70af7a9) > [accordion] Does the extension work in incognito mode? > > > **Yes!** > > Bright Data extension works on both regular and incognito mode. > > To enable incognito support on Chrome, do the following: > > * Type **chrome://extensions** in the chrome address bar > * Make sure **Allow in incognito** is checked > > ![allow-in-incognito.gif](https://mintcdn.com/brightdata/8FBihMtdCDBVIPQS/images/scraping-automation/browser-extension/faqs/allow-in-incognito.gif?s=4b220f4bc6100ddc3b906bc75da796c1) > [accordion] When should I use a modified User Agent? > > When you want to present your browser as specific make and version to the target website, select User Agent accordingly. > [accordion] Why am I getting an 'error' message when I setup the extension? > > There are few possible reasons for proxy error when setting up the extension: > > * A zone was not selected. Make sure that the form is filled correctly. > * Your account is 'disabled'. You can easily check this on your [Dashboard](https://brightdata.com/cp/setting/customer_details). > * You have a negative balance. Check this in your [Billing](https://brightdata.com/cp/billing) section. > * Bright Data network status issues. You can check the network live status [here](https://brightdata.com/cp/status). > [accordion] Does the extension work with the Browser API? > > No. The Browser API is not a proxy product, and is not compatible with the extension. > [accordion] Can multiple machines use the extension on the same account? > > Yes. there is no limit on how many extensions are logging to the same account. > [accordion] Can I let other people use the extension without providing my account credentials? > > > **Yes!** > > They will need to go to the [extension setup page](https://brightdata.com/cp/bext) and login with the **customer name**, **zone name** and **zone key** of the zone you wish to let them access. All the zone info is available in the [My Proxies](https://brightdata.com/cp/zones) section. > > You can also use this link in order to automatically insert your guest-login credentials: > > ```http theme={null} > https://brightdata.com/cp/bext?customer=customer_id&zone=zone_name&key=ZONE-KEY > ``` > [accordion] How to grant access by email using Bright Data Extension? > > This workflow is relevant to allow access to the Proxy Manager when integrated with a browser. The access is granted by updating the config file of the proxy manager. > > This can be done by sending the next API command: > > ```sh theme={null} > curl -X POST "http://:22999/api/proxies" -v -H "Content-Type: application/json" -d '{ "proxy": { "customer": "", "zone": "", "password":"", "multiply_users": true, "users": [""], "bw_limit": { "days": 100000, "bytes": 9000000000 } }, "create_users": true }' > ``` > > 1. Change `remote-server-IP` with the server IP address of where the proxy manager is installed or 127.0.0.1 if it is installed locally. > 2. Change `account_ID` with your Account ID on the [settings page](https://brightdata.com/cp/setting/customer_details) > 3. Change `zone>, `zone\_password\` with the relevant access parameters from the [zone page](https://brightdata.com/cp/zones) > 4. Change `email` with the user's email. > > Once the command will be sent, a detailed email with instructions and credentials will be sent to `email`. > > In the API output, the user's password is also provided along with additional information such as the port number. It can be seen in the next example: > > ![user-credentials.png](https://mintcdn.com/brightdata/8FBihMtdCDBVIPQS/images/scraping-automation/browser-extension/faqs/user-credentials.png?fit=max\&auto=format\&n=8FBihMtdCDBVIPQS\&q=85\&s=78550481e71cf923603b9e83ed4c4455) > > The user can now access the proxy by installing the [extension](https://brightdata.com/products/proxy-browser-extension). > > 5. After installation select “Connect through proxy manager” > > ![connect-through-proxy-manager.png](https://mintcdn.com/brightdata/8FBihMtdCDBVIPQS/images/scraping-automation/browser-extension/faqs/connect-through-proxy-manager.png?fit=max\&auto=format\&n=8FBihMtdCDBVIPQS\&q=85\&s=cdcf3aa53c623bb7adb3e5e80932bc0c) > > 6. Enter the IP address of the Proxy Manager server along with the relevant port for example: > > ![proxy-manager-ip.png](https://mintcdn.com/brightdata/8FBihMtdCDBVIPQS/images/scraping-automation/browser-extension/faqs/proxy-manager-ip.png?fit=max\&auto=format\&n=8FBihMtdCDBVIPQS\&q=85\&s=eec9924bfcce19aafaf49c1dbc3eeace) > > 7. Select done. Then, click **"Sign in".** > > ![sign-in.png](https://mintcdn.com/brightdata/8FBihMtdCDBVIPQS/images/scraping-automation/browser-extension/faqs/sign-in.png?fit=max\&auto=format\&n=8FBihMtdCDBVIPQS\&q=85\&s=2552450a2eae997a71b392d109ee5ed0) > > 8. Enter the credentials Received.